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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
All registered patients have a named doctor overseeing their care, which helps us build better relationships and continuity. If you're unsure of your named doctor, please ask reception. While seeing the same doctor is preferred, you can book an appointment with any doctor in the practice. Reception staff will try to accommodate your preferred time.
Please provide a reason when booking an appointment to ensure we make the most appropriate arrangements.
Urgent appointments for today or tomorrow
For urgent appointments for medical conditions that cannot wait until the next working day, you may be asked to wait for a call from a doctor to discuss how best to help you. We ask that you give a reason for your appointment when you book. This allows us to make the most appropriate appointment.
If you need to see a doctor that day and no appointments are available, you can request the duty doctor to contact you and discuss your condition. They can make a decision with you when they have understood your symptoms and the best way to manage your condition.
Ways to book
- Telephone: 01284 753008 - phone lines are open 8am to 6:30pm, Monday to Friday. Outside of these hours, please call back when we're open or contact NHS 111.
- Request an urgent appointment online
- Visit the our reception
Extended Access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Appointments are available to book at various stages; with some available as soon as the clinics are available, normally 6 weeks in advance, others are available 24 hours in advance, others at 6am on the morning of the appointment and some from 8am when the surgery opens.
Ways to book
- Request an appointment online
- Telephone: 01284 753008 - phone lines are open 8am to 6:30pm, Monday to Friday. Outside of these hours, please call back when we're open or contact NHS 111.
- Visit our reception
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
We are only able to visit patients who are unable to leave their house for any reason.
If you need a home visit, you can help us by calling reception before 10:30am.
Telephone: 01284 753008.
The reception staff will ask you about the reason for the visit and a doctor may phone you back to discuss the urgency of the request.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 01284 753008
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced Access - GP+ Appointments
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours. Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston, Wickham Market and Mildenhall is an NHS Service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
A trained member of the practice staff can accompany you into an appointment if you so wish, or be with you during an examination. Please let either a member of the Reception staff know on arrival or the doctor or nurse during your appointment if you wish for a chaperone to be present.
Text message reminders
We currently send out health screening information and appointment reminders by text message. We are looking at also using email in the future for these services.